老闆、同事、下屬別再已讀我！回覆延遲對組織溝通與工作滿足影響之研究Coworkers, please don't ignore my messages. The effect of response latency on communication satisfaction and job satisfaction.
Keywords：nonverbal cues, expectancy violation theory, response latency, App , organizational communication, communication satisfaction, job satisfaction
Smartphone App has changed human beings' communication. Most of the instant message Apps have similar new features – "messages seen". This function generates a new term of communication phenomenon, which is known as “Ignoring read messages”. However, human beings' emotion and cognition are complex, "Ignoring read messages" may cause misunderstanding interpretation. Through a literature review of recent study of computer-mediated communication, I decided to define "Ignoring read messages" as "Response latency" in computer-mediated communication. Expectancy violation theory to be research structure, "Ignoring read messages" as the independent variable, I analyzed the effect between communication satisfaction and job satisfaction in organizational communication. The research divided the "management hierarchy" and "grass-roots employee". The result shows that "Ignoring read messages" will effect communication satisfaction and job satisfaction. Moreover, communication satisfaction plays mediation role between IV and job satisfaction when message sender is grass-roots employee, and "individuals' Expectancy violation difference" moderates the effect between "Ignoring read messages" communication satisfaction.